Here's What Your Neighbors Are Saying About Eastern
"On behalf of the members and staff of Rochester Country Club, I would like to thank you and Eastern Propane for providing excellent customer service. As you know we purchased a Bryant twelve and half ton heating and cooling unit in June of 2005. We could not be happier with this product. It has made a world of difference in providing our customers and staff a pleasant environment. It was the knowledge and ability of the staff at Eastern Propane that made it easy for me to select the proper equipment at a very reasonable price. The installation was done quickly, neatly, and with out interrupting business. Thank you again and I look forward to working with eastern in the future." |  |
"Eastern Propane has been a pleasure to work with, from installation to supporting our everyday needs. Anytime we've had a question, comment or concern they've been helpful and professional." |  |
"With restaurant locations throughout Maine, New Hampshire and Massachusetts, we have always received our deliveries on schedule. Eastern's customer service continues to be top notch." |  |
"Whether discussing our operations or new construction, Eastern Propane distinguishes itself by reliable service and accessibility." |  |
Residential Customers
"Eastern has been awesome from the get go. When I need you guys, you guys are always there! Stu has been a wealth of knowledge and Renee is clear concise and has never steered me wrong about anything. She really knows what she is doing and answers all my questions. I guess what I love most is that she treats me, not only like a customer, but a person who deserves to be spoken to with respect and taught with patience. Thanks for hiring such nice qualified people. With Eastern I get quality and service...just what the Dr. ordered."
- Karina S. of Francestown, NH
"10:20 February 19, 2007 (outside temp 20 degrees / inside temp 52 degrees). Called to report our furnace did not work; I was quickly referred to maintenance. I did not catch his name but he put me on hold for maybe 40 seconds, came back on to apologize for keeping me on hold so long and said he would have someone at the house between now and noon. Frank arrived maybe around 11:20, had the problem figured out and fixed in about 8 minutes. He made a few more checks on our system to assure himself that everything would be OK. Then we held him up talking about alternate ways of heating and appliances. The guy was great - a real person, definitely an asset to the maintenance department but you may want to inquire if he wants to go into sales. He is just so forthright and honest that a customer could be confident that anything he tried to sell you was for his or her own good. Thank You - the three people I talked to from Eastern were great and I would have not believed we would get such fast service."
- John L. and Nancy M. of Westwood, MA
"In November, 2006 I had a new Rheem furnace installed by Eastern. I wanted to pass on how pleased I was with the speed and excellent workmanship that I received. Every detail was up to the highest standards. In this day and age it is refreshing to find a company and workers that still have pride in their work and customer satisfaction. Thank You."
- Alden B. of Wolfeboro NH
"Today I called you because my furnace humidifier was leaking onto the cellar floor. I was pleasantly surprised when the service person said he could have someone here today. Bruce arrived, diagnosed the problem and went out of his way to get a new filter, which he didn't have on hand. He is a credit to your company. Thank you!"
- Diane M. of
- Herbert P. of Osterville, MA
"This is the company to do business with."
- Gregory A. of New Durham, NH
"Just a quick note to tell you what a great experience we had today with Eastern Propane. First from talking to your 'emergency service' representatives that were helpful, polite, and eager to get us the help we needed. Secondly, your repair technician, Ken, who came to our house to service the furnace. He was absolutely WONDERFUL! Clearly, he was having a very LONG and tiring day, but never did the smile leave his face. Thank you to Eastern Propane...you've earned our loyalty!!!!!!"
- The Smith Family of Loudon, NH
"We came home Saturday night, March 29, and realized that we had run out of gas. I called and the dispatcher (James) was great and had a truck out to us within 2 hours. The driver was Peter who was a great guy with a great attitude. Just wanted you to know that you have a couple of great guys working for you and a very satisfied customer who has appreciated your service going on 10 years. Thanks!"
- Jim & Christine of Canton, MA
"I just wanted to let you know that I required service on a broken water heater recently and I called Eastern and was told within 2 hours the service man would be there. He was! The guy was great. Thanks to Eastern."
- Christa & Robert of Norwell, MA
"We called Eastern mid morning on a very cold winter day, because our furnace was not working. Mike, a service technician was there quickly, and walked through everything he was doing. He was so polite, professional and patient. Every time we have needed something from Eastern, you guys have gone above and beyond. Thank you!!"
- Todd & Erin S. of Allenstown, NH
"Wayne Rix is a great service tech and good man. Very professional! Jim Michaud did a perfect job in cold, cruel weather hooking up the generator. Be very proud of both men !!!!!"
- Steve B. of