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Frequently Asked Questions

What sort of oil pre-buy and pricing plans does Eastern offer?
My family is on a tight budget. What sort of payment plans does Eastern offer?
What is a Propane Tank Rental?
I am moving or selling my home what steps do I need to take with Eastern?
What is an annual minimum charge?
Does Eastern offer a Senior Citizen Discount?
What day of the month is my meter read?
I pay my bills through a bank online service. What address should I send my Eastern payment to?
How can I keep track of the gallons remaining on my Pre-Buy?
Why did you take money out of my Pre-Buy to pay for other services?
Can you automatically deduct my payments from my bank account?
How do I know that my online transactions at eastern.com are secure?
I have been a customer for a while now, why did Eastern mail me a Statement of Terms & Conditions?
Why does Eastern charge a security deposit?
The current price is lower than my pre-buy contract price. Can I pay the lower price?
What is the Shortage Fee in my Pre-Buy contract?

Contact Us:

Corporate Headquarters:
PO Box 1800
28 Industrial Way
Rochester, NH 03866-1800
603-332-2080
800-523-5237
Email: Click here

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Corporate Headquarters: 28 Industrial Way, Rochester, NH 03867