Eastern

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Customer Service


  • Important Information
  • Delivery Information
  • Billing & Payment Information
    • Payment Locations
    • Pay Bill Online
    • Mail in Payment
    • Request Delivery After Making Payment
    • How to Make a Pre-Buy
    • How to Set Up Budget or Payment Plan
    • Fuel Assistance Resources
    • Have a Billing or Payment Question?
    • How is Our Customer Service?
    • FAQs
  • Repair & Installation
  • New Customers
  • Let our Consultants Help You
  • Promotions & Incentive Programs
  • Customer Contact Information

Frequently Asked Questions


  • What sort of oil pre-buy and pricing plans does Eastern offer?
  • My family is on a tight budget. What sort of payment plans does Eastern offer?
  • What is a Propane Tank Rental?
  • I am moving or selling my home what steps do I need to take with Eastern?
  • What is an annual minimum charge?
  • Does Eastern offer a Senior Citizen Discount?
  • What day of the month is my meter read?
  • I pay my bills through a bank online service. What address should I send my Eastern payment to?
  • How can I keep track of the gallons remaining on my Pre-Buy?
  • Why did you take money out of my Pre-Buy to pay for other services?
  • Can you automatically deduct my payments from my bank account?
  • How do I know that my online transactions at eastern.com are secure?
  • I have been a customer for a while now, why did Eastern mail me a Statement of Terms & Conditions?
  • Why does Eastern charge a security deposit?

Contact Us:


Corporate Headquarters:
PO Box 1800
28 Industrial Way
Rochester, NH 03866-1800
603-332-2080
800-523-5237
Email: Click here
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Corporate Headquarters: 28 Industrial Way, Rochester, NH 03867   1-800-523-5237