Billing & Payment Information

We recognize that with today's busy lifestyles, our customers find convenience in having various options available to them. That is why Eastern is continuously seeking out better ways to serve you, the customer.

Credit Card

Log In to make an online payment by credit card.

Automated Account Information System

In addition to various Online Payment Options, Eastern customers have the option of making a payment by check or credit card using our Automated Account Information System by calling 800-470-4445 Ext. 6900.

Call 800-470-4445 Ext. 6900 to pay your bill with a check by phone. When you pay with a check by phone, you are providing the same information that appears on your paper check; therefore, you should have your Eastern account number and checkbook handy to refer to your account number, bank routing number and check number. See the example below:

This is a one-time check authorization. Eastern offers this service at no additional cost. Here is how it works:

When you use the Automated Account Information System to make payment by check, you are authorizing one specific check to be drawn from your bank account. You will assign a check number and record the transaction in your checkbook register the same way you would any other check. We then print your check here and submit it to our bank with our daily deposit - as if it we received in the mail that day. Your Eastern account is credited and the check then routes through the banking system the same way any other paper check would. You do not need to also mail a paper check.

Some banks have reported they will not honor a duplicate check number so it is recommended that you apply a specific check number with each check by phone transaction. Void out the assigned check number in your checkbook so that is not applied again in the future.

Auto Debit

With a Visa or MasterCard debit card, we can automatically deduct payment from your checking account each time a transaction occurs. With a Visa, MasterCard, Discover or American Express, we can automatically apply payment to your credit card account.

To establish this service, we need your verbal authorization, card number and expiration date. You are responsible to update Eastern if your card has been replaced or if you have a new expiration date.

Transactions under the auto debit are still invoiced but will contain the message "Please Do Not Pay. This amount will be charged to your credit card." Payments made under the auto debit program are not issued a receipt with each transaction. To track your balance, register your account online.

You can verbally & immediately cancel this service by telephone during normal business hours by calling 800-523-5237.

If you wish to cancel your Auto Debit via email your request should clearly indicate:

  1. Instructions to "Cancel Auto Debit"
  2. All Applicable Eastern Account Numbers
  3. Card Type (Visa/MC/Discover/Amex) & Expiration Date
  4. Reference ONLY The Last 4 Digits Of The Credit Card Number

To submit your request, use the Contact Us form. Email requests to cancel will be processed the next business day.

Of course, the option to simply Mail in a Payment is always available.